Questions
Questions I get asked
I typed it wrong. Can you change it?
If nothing has been cut yet, yes — reply to your order confirmation; your line is printed on it. Once the needle has been through the cloth, no: thread does not come out without leaving the holes behind. It is stitched exactly as you type it, so a typo copied faithfully is not a fault. Read it twice before you pay.
What will you not stitch?
No slurs, nobody else’s brand, nothing threatening, nothing sexual and nobody’s name but your dog’s. It is a dog. I cannot read it, so I am not the one deciding — there is a list, and every line is checked against it. Fail it and you get an email and the full amount back the same day, not a quietly softened version of itself.
When will it arrive?
Ready in 1–3 working days, counted from the order landing. Nothing here is made before it is asked for and nothing is held in stock, so there is no shelf to pull from. After that the date belongs to the post, not to me — I do not print an arrival date, and the carrier’s own estimate is at checkout.
Where do you ship, and what does it cost?
Across the European Union, out of Prague, tracked. One parcel however many pieces are in the order. What it costs is on the Shipping policy page, listed by country, and the checkout confirms it against the country you pick.
What if it does not fit when it arrives?
Anything with nothing written on it comes back: tell me within 14 days of it arriving and post it back unworn, with the tag on. You pay that postage. Once it carries your words it cannot come back for a change of mind — nobody else asked for that line, and EU law allows that only because you are told before you pay, which is what this is. Faulty is different, written on or not: I remake it or refund you, and that postage is mine both ways.